Cancellation and Booking Modification Policy

We strive to provide a seamless experience for our customers and value your understanding of our policies, which ensure fairness and flexibility for both parties.

Booking Modifications

  • Customers may modify their booking (e.g., change the type of bike, add equipment, or increase the quantity) once for free within 36 hours of the initial booking.
  • Modifications can be made via email or phone, subject to equipment availability for the requested date and time.

Cancellation Policy

  1. Cancellations Made 7 Days or More Before Pick-Up
    • Free cancellation.
    • The full rental fee will be refunded within 5 calendar days of the cancellation. Bank fees and service provider fees, if applicable, will be deducted from the refund.
  2. Cancellations Made 3–6 Days Before Pick-Up
    • Customers will receive a 100% refund in the form of a voucher, valid for use until October 31st of the same year.
    • If the customer wishes to rent bikes after the season officially ends on October 31st, they must contact us via email or phone to arrange availability.
  3. Cancellations Made 2 Days or Less Before Pick-Up
    • The customer is required to pay 100% of the rental fee.
    • Payment of the rental fee must be made within 5 days following the cancellation.
  4. No-Show or Failure to Cancel
    • Failure to collect the reserved equipment without prior notice is considered a cancellation.
    • In such cases, the full rental fee will be due, and the specified pick-up time on the booking confirmation will be treated as the cancellation notice time.
  5. Other Considerations
    • If the customer cannot collect the reserved equipment due to reasons within their control (e.g., negligence, behavior, violations, or official measures), the cancellation will be processed as per the above terms.

For questions or assistance regarding cancellations or modifications, please contact us via email or phone. We appreciate your cooperation and understanding!